Welcome to Aldi SHOP&GO

Aldi SHOP&GO is our seamless experience store where our cameras can see what you’re buying!

All you need to do is:

• Grab your items (no scanning)
• Tap out with a card or your SHOP&GO app
• You’re charged automatically after you have left and once the receipt is ready

OR you can now go to the new Self Checkout, self-scan your items and pay for your shop directly!

It’s fast, app-optional, and ideal for quick shops.  

Shopping at Aldi SHOP&GO is easy!

Our smart tech detects the items you take (and put back) so scanning is optional!

Just pop and grab the goodies you want. When you’re ready to go, you have three options:

1. App-out: Open the Aldi SHOP&GO app and scan your QR code at the exit barrier
2. Tap-Out: Tap your payment card or Apple/Google Pay on the terminal at the exit gate in both cases, the receipt will be generated after you leave. Once it is ready, it will be in your app or on our receipt portal
3. NEW Self-scanning – Head to our Self Checkout, scan all your items and pay directly!

We’re paperless too, you can view your receipt in your app or via our portal!

Sure!

App- or Tap-Out? Just tap your app or card/device on exit for each group member and they can leave one at a time!

Self-scanning? Make sure everyone is selected on the till and the gates will open for you all.

Whether you’re tapping, apping or self-scanning you can use Visa, Mastercard, Amex, Apple Pay & Google Pay.

Simply scan your items and pay with your Visa, Mastercard, Amex, Apple Pay, or Google Pay. If you prefer, you can also use our fast App- or Tap-out methods by scanning your app or tapping your payment method.
In a group? Just remember to have all your friends and family with you while in front of the Self Checkout so the gates open for everyone!

Yes. The person buying alcohol must be over the age of 18 and must pick up the product off the shelf.

If you buy alcohol, a member of staff will check your ID to verify your age on exit. Only people 18 and older can purchase alcohol and we operate a challenge 25 policy.

When you use the shop we reserve a small pre-authorisation amount – this isn’t charged directly and once the cost of your shop is calculated, we will use this amount as payment for your total shop.

Spent less that the pre-authorised amount? Don’t worry – this will be returned to you via your bank (your bank might take a few days to do this).

Spent more? We’ll use you payment method to take the remaining balance.

We use pre-authorisation (reserving an initial value on your card/device) to both speed up the final payment process and to improve security.

We’ll cancel the reservation at once and the amount is returned to you.

Your bank may take a few days to do this.

Banks vary how they notify you about the pre auth and final charges. You can be confident that ALDI will only charge you for your actual shopping even if you have had more than one message.

If you shopped using the SHOP&GO app you can simply request a refund by tapping the edit icon on your receipt under the receipt tab, selecting the relevant product and following the on-screen instructions. In any other case, you can either send your receipt to your SHOP&GO app and follow the above instructions or take your receipt to one of our store colleagues – they'll be happy to help! For refund requests after 10 days or for any other issues, please contact Customer Services via the Contact Us tab in the SHOP&GO app.

For any issues about refunds, please contact Customer Service via the Contact Us tab.

Simply download the Aldi SHOP&GO app using either the Apple App Store or Google Play and follow the instructions. Information will be taken, including card payment details, to shop in the store. Further information can be found in our terms and conditions.

Please contact Customer Service via the Contact us tab in the SHOP&GO app.

If you used the SHOP&GO app, then all receipts will be available under the 'Receipts' tab.

Using our Tap-out method? You can click here to view your receipts OR signing up to the app and sending them to it directly.

If you self-scanned, simply scan the QR-code on the Self Checkout - your receipt will appear on the receipt portal.

The receipt number is a unique identifier used by Aldi to find your shopping journey and can be found on the transaction on your online banking/banking app. It may look different based on the bank.

Please click here to find instructions for finding the virtual card number to use it in our receipt finder.

Yes. The store team are the same size as a normal Aldi store team and will be on hand and happy to help!

There is currently a spending limit of £150 per shop.

We’re happy to help during each step of the journey – if you have any questions then please feel free to reach out to a member of our store team. You can also find step-by-step tutorials in the SHOP&GO app that can help you while you shop.