This value is not charged directly but reserved. Once your basket total is known, we will use this amount against your total shop. Depending on the total, we will return the difference to you directly or charge the added amount. Depending on your bank, it may take a few days until you see the reservation being cancelled in your bank account.

Please contact Customer Service via the Contact us tab in the SHOP&GO app.

1. Open the Aldi SHOP&GO app and hold the QR code to the reader at the barrier to enter. Alternatively tap your payment card or Apple/Google Pay on the terminal.  
2. Then browse the store just like you would in any other store. Anything you take from the shelf is automatically added to your virtual basket, and if you change your mind about a product, just put it back, and you won’t be charged.
3. Soon after you leave, your account will be charged via your preferred payment card. Your receipts will appear under the receipts tab in the app shortly after your trip.  

We will cancel the reservation at once and the amount is returned to you.  Depending on your bank, it may take a few days until you see the reservation being cancelled in your bank account.

Yes. The person buying alcohol must be over the age of 18 and must pick up the product off the shelf.  

If you shop using the SHOP&GO app, then all receipts will be available under the 'Receipts' tab within the app. Alternatively if you entered using Tap-in, you can  click here to view your receipts.  You can also send your Tap-in receipts to the SHOP&GO app by signing up.

If you shopped using the SHOP&GO app you can simply request a refund by tapping the edit icon on your receipt under the receipt tab, selecting the product you wish to return and following the on-screen instructions.   Alternatively if you shopped using Tap-in you can either send your receipt to your SHOP&GO app and follow the above instructions or speak to one of our colleagues in store and present the receipt & Receipt No. For refund requests after 10 days or for any other issues, please contact Customer Services via the Contact Us tab in the SHOP&GO app.

Simply download the Aldi SHOP&GO app using either the  Apple App Store  or  Google Play  and follow the instructions. Information will be taken, including card payment details, in order to shop in the store. Further information can be found in  our terms and conditions.

There is currently a spending limit of £150 per shop.

We use pre-authorisation (reserving an initial value on your card/device) to both speed up the final payment process and as a method of improving security.

You can pay by adding your Visa, Mastercard, Apple Pay & Google Pay to the SHOP&GO customer app or by tapping.

Please click here to find instructions for finding the virtual card number to use it in our receipt finder.

Banks vary how they notify you about pre auth and final charges. You can be confident that ALDI will only charge you for your actual shopping even if you have had more than one message.

Sure, just tap either your SHOP&GO app, Debit/Credit Card, or Apple/Google Pay device for  each group member and let them enter through the gate one after another.

The receipt number is a unique identifier used by Aldi to find your shopping journey and can be found on the transaction on your online banking/banking app.  It may look different based on the bank.

We are happy to help during each step of the journey – if you have any questions then please feel free to reach out to a member of our store team. You can also find step-by-step tutorials in the SHOP&GO app that can help you while you shop.

If you buy alcohol, you have the option to use Yoti technology within the SHOP&GO app to leave the store seamlessly. Follow the instructions via the Verify age tab to use this technology. Only people 18 and older can purchase alcohol and we operate a challenge 25 policy. If you entered using Tap-in or have any issues, please speak to a member of staff who will help you exit the store.

Refunds will be processed as quickly as possible and should be in your account within 7 days.

Our checkout-free shopping experience allows you as a customer to just walk out, by automatically detecting when products are taken from or returned to the shelves. They are all added to a virtual basket and, once you have finished your shop, you can leave the store and the receipt will be visible via the app.

Yes. The store team are the same size as a normal Aldi store team and will be happy to assist you in the store.

For any issues regarding refunds, please contact Customer Service via the Contact Us tab.