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Terms and Conditions

Terms of Use

Please read these terms of use carefully before using this Site or our Mobile App.

  

Contents

1. Introduction

1.1 These Terms of Use govern your use of our website (www.ALDI.co.uk) and our associated domains (our “Site”). These Terms of Use apply whether you are accessing our Site through an internet browser or through an ALDI "App" (our "App"). These Terms of Use apply whether you are a guest or a registered user. By using our Site / App, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of them, you must not use our Site / App.

1.2  Other Applicable Terms:  These Terms of Use refer to the following additional policies and terms, which also apply to your use of our Site and the App:

  • our Privacy Notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. You consent to such processing by using our Site / App;
  • our Content Management Policy, which governs how we deal with content which you submit to us; and
  • if you use our Click & Collect service, our Terms of Sale will govern all such purchases.

2. Who We Are

2.1. We are ALDI Stores Limited. We are registered in England & Wales under registration number 02321869. Our registered address is Holly Lane, Atherstone, Warwickshire, CV9 2SQ. Our VAT number is GB813053468.

3. Contacting Us

3.1. We welcome questions and comments regarding these Terms of Use. If you would like to contact us please refer to the “Contact Us” page of our Site or use the links provided in the App.

4. Changes to Our Site and Our App

4.1. We may update our Site and our App from time to time, and may change the content at any time. In addition, any part of our Site / App may be out of date at any given time, and we are under no obligation to update it. As such, we do not guarantee that our Site, our App, or any content on them, will be complete, accurate or free from errors or omissions.

4.2. Software updates for the App may be issued from time to time. Depending on the update, you may not be able to use our App until you have downloaded the latest version of our App and accepted any new terms.

5. Changes To These Terms Of Use  

5.1. We may revise these Terms of Use at any time by amending this page. We recommend that you check this page from time to time to take note of any changes we have made, as they are binding on you if you continue to use our Site or our App.

5.2. These Terms of Use were last updated on 20/03/2024.

6. Access To Our Site and App

6.1. General Access:

6.1.1. We reserve the right to restrict access to areas of our Site and our app, or indeed our whole Site and App, at our absolute discretion.

6.1.2. Our Site, and our App, are directed to people residing in the United Kingdom. We do not represent that content available on or through our Site or App is appropriate or available in other locations. If you choose to access our Site or App from outside the United Kingdom, you do so at your own risk.

6.1.3. We may limit the availability of our Site or App or any service or product described on our Site or App to any person or geographic area at any time.

6.2. User Access:

6.2.1. You will not be able to purchase any age-restricted products (such as alcohol) unless you are over the required minimum age.

6.2.2. You will be asked to verify your e-mail address when you first register at https://groceries.aldi.co.uk/en-GB/.

6.2.3. If we provide you with a user ID and password (or any other piece of information as part of our security procedures) to enable you to access restricted areas of our Site or our App or other content or services, you must ensure that they are kept confidential.

6.2.4. You must promptly notify us by contacting our Customer Service Team if you become aware of, or suspect any unauthorised use of your account, user ID or password.

6.2.5. You must not use any other person's user ID and password to access our Site or our App, unless you have that person's express permission to do so.

6.2.6. We may disable your user ID and password at our absolute discretion without notice or explanation.

7. Use Of Our App

7.1. Permission to use the device: You will be assumed to have obtained permission from the owners of the device used to download or stream a copy of our App. You, or the owner of that device, may be charged by your and their service providers for internet access on the device. You accept responsibility for the use of our App on or in relation to the device.

7.2. License: In consideration of you agreeing to abide by these Terms of Use, we grant you a non-transferable, non-exclusive licence to use our App on the device, subject to these terms and the other applicable terms described above. We reserve all other rights.

7.3. Licence Restrictions: Except as expressly set out in these Terms of Use or as permitted by any local law, you agree:

  • not to copy our App unless such copying is incidental to normal use of our App, or where it is necessary for the purpose of back-up or operational security;
  • not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify our App;
  • not to make alterations to, or modifications of, the whole or any part of our App, or permit our App or any part of it to be combined with, or become incorporated in, any other programs;
  • not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of our App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of our App with another software program, and provided that the information obtained by you during such activities:
    • is used only for the purpose of achieving inter-operability of our App with another software program;
    • is not unnecessarily disclosed or communicated to any third party without our prior written consent; and
    • is not used to create any software that is substantially similar to our App;
  • not to provide or otherwise make available our App in whole or in part (including object and source code), in any form to any person without our prior written consent; and
  • to comply with all technology control or export laws and regulations that apply to the technology used or supported by our App.

7.4. Third Party Licences: Any third party or ‘open-source’ licences used in or in relation to our App will be as described within our App itself.

8. Acceptable Use

8.1. When using our Site you must not:

  • use our Site or our App in any way that breaches any applicable local, national or international law or regulation, or in any manner inconsistent with these Terms of Use;
  • use our Site or our App fraudulently or maliciously, for example, to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious software;
  • infringe our intellectual property rights or those of any third party in relation to your use of the Site or our App;
  • conduct any systematic or automated data collection activities on or in relation to our Site or our App without our express written consent (such as scraping, data mining, data extraction and data harvesting);
  • use our Site or our App to transmit or send unsolicited commercial communications, nor for any purposes related to marketing, without our express written consent; or
  • access, interfere with, damage or disrupt (whether through our Site or our App): any part of our Site or our App, any equipment or network on which our Site is stored, any software used in the provision of our Site or our App, or any equipment or network or software owned or used by any third party.

9. Product Availability and Pricing

9.1. If you purchase products from our Site or through our App, our Terms of Sale will govern all such purchases.

9.2. The products advertised on our Site and our App are available while stocks last. We offer no guarantee that any particular product will be available on our Site and our App at any time, and reserve the right to withdraw products from sale or remove them from our Site and our App without warning.

Not all products that are displayed on our Site our App are necessarily available for purchase in our stores (and vice versa).

9.3. Product packaging and prices are correct at time of uploading and may be subject to change.

9.4. Products and prices shown on the Site will match those available in store. We may also occasionally run promotions on our Site which don't run in store (and vice versa).  Click here  to see more of our Scottish range.

10. Intellectual Property

10.1. Our Intellectual Property:

10.1.1. We are the owner or the licensee of all intellectual property rights in our Site, our App, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

10.1.2. You may print off one copy, and may download extracts, of any page from our Site or our App for your personal use.

10.1.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

10.1.4. Our status (and that of any identified contributors) as the authors of content on our Site and our App must always be acknowledged.

10.1.5. You must not use any part of the content on our Site or our App for commercial purposes without obtaining a licence to do so from us or our licensors.

10.1.6. If you print off, copy or download any part of our Site or our App in breach of these Terms of Use, your right to use our Site or our App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

11. Exclusion Of Liability

11.1. Domestic and private use: Please note that we only provide our Site and our App for domestic and private use. You agree not to use our Site or our App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.2. Exclusion of implied terms: To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site / App or any content on it, whether express or implied.

11.3. Viruses: We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or our App or to your downloading of any content on it, or on any website linked to it.

11.4. Third-party websites: We assume no responsibility for the content of websites linked on our Site or our App. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

11.5. Liability which cannot be excluded: Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11.6. Use of our App: You acknowledge that our App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of our App meet your requirements.

11.7. Liability for our products: Different limitations and exclusions of liability apply to liability arising as a result of the supply of any products by us to you, which are set out in our Terms of Sale.

12. Breaches To Our Terms Of Use

12.1. Without prejudice to our other rights under these Terms of Use, if you breach these Terms of Use in any way, or if we reasonably suspect that you have done so, we may, without limitation:

  • send you one or more formal warnings;
  • temporarily suspend, or permanently prohibit, your access to our Site / App;
  • block computers using your IP address of other unique identifier from accessing our Site / App;
  • contact your internet services provider, the law enforcement authorities, or any relevant regulatory authority regarding your use of, and access to, our Site / App;
  • bring court proceedings against you for breach of contract or otherwise;
  • suspend and/or delete your account on our Site / App;
  • require you to delete or remove our App from all devices, immediately destroy all copies of our App then in your possession, custody or control and certify to us that you have done so;
  • remotely access the device and remove our App from it: and/or
  • delete and/or edit any or all of your user generated content.

12.2. Where we suspend or prohibit or block your access to our Site / App or a part of our Site / App, you must not take any action to circumvent such suspension or prohibition or blocking (such as creating and/or using a different account).

13. Linking To Our Site

When using our Site / App you may:

  • link to any page of the Site / App (provided you do so in a way that is fair and legal, does not damage our reputation or take advantage of it and remove such links if we ask you to do so);
  • not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists; and
  • not frame our Site / App on any other website.

14. Trade Marks

14.1. ALDI STORES LTD and our logo are trade marks belonging to us. We give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.

14.2. The other registered and unregistered trade marks or service marks on our Site / App are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

15. Competitions

15.1. From time to time we may run competitions, free prize draws and/or other promotions on our Site / App. These will be subject to separate terms and conditions (that we will make available to you as appropriate).

16. Legal Details

16.1. Assignment: We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.

16.2. Severability: Each of the paragraphs of these Terms of Use operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.3. Exclusion of Third Party Rights: These Terms of Use are not intended to benefit, or be enforceable by, any third party. As such, the exercise of our respective rights in relation to these Terms of Use is not subject to the consent of any third party.

16.4. Law and Jurisdiction: These Terms of Use are governed by English law and you can bring legal proceedings in respect of them in the English courts. If you live in Scotland you can bring legal proceedings in respect of them in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of them in either the Northern Irish or the English courts.

Terms of Sale

  

Contents

1. Introduction

1.1.  What these terms cover.  These are the terms on which we supply the product available through our Click & Collect service (our “Products”) to you together with the terms and conditions for the Click & Collect service at [https://groceries.aldi.co.uk/en-GB/Terms--Conditions]. This service is found on our Click & Collect site -  https://groceries.aldi.co.uk/en-GB/.

1.2.  Why you should read them.  Please read these Terms of Sale carefully before you submit your order to us. These Terms of Sale tell you who we are, how we will provide your order to you, how you and we may change or cancel your order, what to do if there is a problem and other important information.

1.3.  Legal Rights.  Nothing in these Terms of Sale will affect those legal rights.

1.4.  We only sell to the UK.  Our Site is solely for the promotion and sale of our Products in the UK. As such, we do not accept orders from or deliver to addresses outside the UK.

2. Who We Are

2.1.  Who we are.  We are ALDI Stores Limited. We are registered in England & Wales under registration number 02321869. Our registered address is Holly Lane, Atherstone, Warwickshire, CV9 2SQ. Our VAT number is GB813053468.

2.2.  Our Site.  We operate the website www.ALDI.co.uk and our associated domains (our “Site”). References in these Terms of Sale to the Site specifically mean our Click & Collect site referred to at Section 1.1 above.

3. Contacting Each Other

3.1.  Contacting our Customer Service Team.  Please contact us using the details below if you have any issues with your Product or order. Our team of trained customer service representatives are available Monday to Saturday 08:00 to 20:00 and Sunday 10:00 to 16:00 (UK time).

Phone:  0800 042 0800

Please note it will help speed things up for you if you can provide us with details of your name, home address, order number and, if applicable, your phone number and e-mail address.

3.2.  Other ways to contact us.  Please use the Aldi Help Centre which can be accessed here.

3.3.  How we may contact you.  If we have to contact you we will do so by a phone call or by writing to you at the e-mail or postal address which you provided to us in your order.

3.4. "In writing". When we use the words "writing" or "written" in these Terms of Sale, this includes e-mails.

4. Changes To These Terms of Sale

4.1.  We may revise these Terms of Sale at any time by amending this page.  We recommend you check this page from time to time to take note of any changes we have made, as they are binding on you if you place an order after such changes have been made.

4.2.  Changes after an order.  For the avoidance of doubt, changes to these Terms of Sale will not affect any orders placed before those changes were uploaded to our Site.

4.3.  Date of last update.  These Terms of Sale were last updated on 20th March 2024.

5. Placing Orders With Us

5.1.  How to place an order.  Our Site will guide you through the steps you need to take to place an order.   Please take the time to check your order at each stage of the order process. Items added to your basket will be reserved for limited periods as notified to you by our Site. Please note that stock availability may change after this time.

5.2.  How we will accept your order.  Our acceptance of your order will take place when we e-mail you to accept it, at which point a contract will come into existence between you and us on the basis of these Terms of Sale.

5.3.  If we cannot accept your order.  If we are unable to accept your order, we will inform you of this by e-mail, post or via a phone call, and will not charge you for the Product. This might be because:

5.3.1. the Product is out of stock;

5.3.2. of unexpected limits on our resources which we could not reasonably plan for;

5.3.3. we have identified an error in the price or description of the Product;

5.3.4. we are required to do so to ensure compliance with the applicable laws (for example, the Scottish and Welsh Minimum Alcohol Pricing laws, see Section 7.6 (Scottish and Welsh MUP) for more detail); or

5.3.5. it is otherwise necessary for us to exercise our rights under these Terms of Sale (for example, our right to prevent sales to resellers under Section 12.4 (Key rights we reserve)).

5.4.  Your order number.  We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5.5.  Pre-Orders.  In the case of Products listed on our site as pre-orders:

5.5.1. your order will be confirmed but payment will not be taken until collection;

and

5.5.2. your order will not be available for collection until the collection date that has been selected.

5.6.  Tracking.  Once your order has been accepted you will receive email confirmation and you will receive an SMS notification the day before your order will be available for collection reminding you of this (if you have provided a number).

5.7  When we will fulfil your order.  We will let you know when your order will be available for you to collect, during the order process. Please note that any collection times we provide are only estimates and cannot be guaranteed.

5.8  Contacting you about collections.  We may contact you by phone, SMS or e-mail to confirm the collection of, or otherwise discuss, Products that you order from our Site.

5.9  Receipt of age-restricted Products.  We may request proof of age from the person collecting the order. In the event that we are not satisfied that the recipient of the Products is old enough to order, consume or use the Products, we may refuse to make the Products available or cancel the order. We will have no liability to you in the event that we withhold or cancel the order in these circumstances.

5.10  What will happen if you do not give the required information to us?

5.10.1 We may need certain information from you so that we can supply the Products to you. If this is the case, we will contact you to ask for this information. For example, this may include requiring that you provide proof of age on collection if you have ordered age restricted products.

5.10.2 If you do not give us the required information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either:

  • reject or cancel your order or relevant parts of it
  • end the contract; or  
  • make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.

5.10.3 We will not be responsible for making the Products available for collection late, or not making   any part of them available, if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.11  When you become responsible for the Products.  The Products that you order will belong to you, and will be your responsibility, from the time that you collect them from us in accordance with these Terms of Sale. We will not be responsible for any loss or damage caused to Products after collection. In particular, we cannot accept responsibility where Products have been inappropriately used, stored or handled following collection.

6. Our Products and Order Restrictions

6.1.  Products may vary slightly from their pictures.  The images of your order on our Site are for illustrative purposes only.

Although we have made every effort to display the colours and packaging accurately, your Product may vary slightly from those images.

Please, in particular, note that certain items such as hampers and gift boxes may be pictured with plates or similar decorative items not sold as part of the Product. Any such exclusions will be made clear in the Product's listing on the site.

6.2.  Accuracy of information.  Please read all Product labels carefully before consumption. Whilst we make every effort to ensure that the Product information on our Site is accurate, this information will occasionally change. This might include changes to allergy advice, ingredient lists, nutritional guides or dietary advice. These changes can mean that the Products in our stores occasionally differ to the Products we show on our Site.  

6.3.  Age-restrictions  – Although anyone can order Products from our Site the person who collects the order must be at least 16 years old or 18 if the Products in question are limited to persons aged 18 and over, such as alcoholic beverages, tobacco based products or kitchen knives or bladed products. In the event that we are not satisfied that the recipient of the Products is old enough to order, consume or use the Products, we may refuse to make the Products available or cancel the order. We will have no liability to you in the event that we withhold or cancel the order in these circumstances.

We may include age-restrictions for additional Products on our Site.

6.4.  Volume restrictions.  Where there is a high demand for our Products . to make sure as many of our customers can enjoy them as possible, we may limit the number of Products that can be included in an order or be ordered by any individual user of our Site. Our Site will alert you if a certain Product is subject to volume restrictions if you try to add too many to your basket. You can only order two packets of any combination of paracetamol, aspirin or ibuprofen based painkillers and the person who collects these must be at least 16 years of age.   For details of Products which are subject to volume restrictions, please see our  FAQs.

6.5.  Resale orders.  We do not accept orders of Products for resale. In accordance with these Terms of Sale, we reserve rights to reject or cancel an order, suspend supply of Products, block or deactivate accounts if you are found to be (or we suspect you of) placing orders to then resell our Products for commercial gain.  

Please see Section 10.3 (Key rights we reserve) for further information regarding resellers.  

7. Our Rights To Make Changes To Products

7.1.  Minor changes.  We may change the Product you order:

7.1.1. to reflect changes in relevant laws and regulatory requirements; and/or

7.1.2. to implement minor technical adjustments and improvements, for example to address a security threat.

7.2.  More significant changes.  We may also make more significant changes to the Products you order, but if we do, we will notify you and you may then contact us to end the contract and receive a refund before the changes take effect.

8. Your Rights To Change Or Cancel Your Order

8.1.  How long you have to cancel.  The time periods set out in this Section 8 begin as soon as you collect your order, unless a single order is split into several collections over different days, in which case it begins as soon as you receive the last such collection.

8.2.  Right to cancel if a Product is damaged, faulty or misdescribed.  

8.2.1.  Legal duty.  We are under a legal duty to supply Products that are in conformity with these Terms of Sale. Where we refer to ‘faulty’ in this Section, we mean where your Product is not: (i) as described; (ii) fit for purpose; and/or (iii) of satisfactory quality. You have certain legal rights in respect of faulty Products. ALDI provides you with additional rights over and above those legal rights. These rights are each described below.

8.2.2.  Legal Rights.  During the expected life of your Product your legal rights entitle you to the following:

  • up to 30 days: if your Product is faulty, then you can get a refund.
  • up to 6 months: if your faulty Product cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
  • up to 6 years: if your faulty Product can be expected to last up to 6 years you may be entitled to a repair or replacement, or, if that does not work, some of your money back.

8.2.3.  Extended rights offered by ALDI.  In addition to your legal rights under Section 8.2.2 above, unless expressly stated otherwise on our Site, we offer our customers the following additional rights in respect of faulty Products purchased online:

How our policy is more generous:  Unless otherwise stated on our Site (see the product listing page of a particular Product), we offer a 60 day period to get such a refund (so long as you have proof of purchase, the returns form enclosed with the Product on delivery, and the original packaging).

8.2.4.  Manufacturer warranties.  In addition to the above, certain non-food Products may be offered with warranties provided by the manufacturer, which extend your rights to obtain repairs or replacements for Products from anything from 12 months to 3 years.  

As such, if your Product: (i) has a warranty; (ii) falls outside of the return period set out in Sections 8.2.3 and 8.2.4 above; and (iii) is faulty, then we recommend that you contact the manufacturer’s helpline for assistance. Please check the information plate on your Product (if any) or the documentation provided with your Products for the manufacturer’s contact details and details of the warranty. Alternatively, we can help you find your manufacturer warranty. Please either look at the “Warranties” page on our  Site, or contact our Customer Services Team (using the details at Section 3.1).  

Please note that proof of purchase will be required for any warranty claims and it will speed things up for you if you have this to hand when you contact the Product’s manufacturer.

8.2.5.  Letting us know about problems.  If a Product is faulty, please contact our Customer Services Team (using the details at Section 3.1) who would be happy to help. Please have the brand, product name and receipt to hand. To speed up your query further, please also have the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).

8.3.  Right to cancel if you have changed your mind.

8.3.1.  Legal Rights.  For most Products bought online you have a legal right to change your mind within 14 days and receive a refund if you have paid for them. Nothing in these Terms of Sale affects that legal right of return. A copy of a cancellation form which can be used to exercise this right can be found here.

Please see Section 8.3.3 below for details of when you do not have a right to change your mind.  

8.3.2.  ALDI’s 60 Day Online Returns Policy.  In addition to your legal rights under Section 8.3.1 above, unless expressly stated otherwise on our Site (see the product listing page of a particular Product), we offer our customers the following right to change your mind in respect of Products bought online.

Our policy for online purchases:  Unless otherwise stated on our Site (see the product listing page of a particular Product), we offer a 60 day period to change your mind.

In order to take advantage of this extended right to change your mind, the Products must be returned:

  • in resalable condition;
    • in the original packaging; and
    • with your receipt.

              See Sections 9.2 and 9.3 (How to return Products) for details of how to return a Product to us.

8.3.3.  When you do not have the right to change your mind.  You do not have a right to change your mind in respect of:

  • any perishable Products;
  • any Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • any sealed audio, sealed video recordings, or sealed computer software, once these Products are unsealed after you receive them; and
  • any Products which become mixed inseparably with other items after their delivery.

8.4.  Right to cancel if we have done something or are going to do something.  You can cancel an order for any reason set out at Sections 8.4.1 to 8.4.4 below. The contract between us will end. The reasons are:

8.4.1. we have told you about an upcoming change to the Product or these Terms of Sale, which you do not agree to, see Section 7.2 (More significant changes);

8.4.2. we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;

8.4.3. there is a risk that supply of your order may be significantly delayed because of events outside our control; and

8.4.4. you have a legal right to cancel your order because of something we have done wrong.

8.5  When you own the Products.  You own the Products on the date that they are collected in accordance with these Terms of Sale.

9. Returning Products

9.1.  Your obligation to return Products.  If you cancel the contract for any reason after you have collected the Products, you must return them in accordance with this Section 9, unless we agree otherwise. We may specify additional return requirements with the documentation provided with the Products themselves.  

9.2.  How to return Products.  If you are within the relevant time period for a return then, to return Products to us simply:

9.2.1. (except for the categories of Product detailed below in Sections 9.2.2, 9.2.3 and 9.2.4) return the Product to us at one of our stores along with the completed returns note, and proof of purchase;

9.2.2. In the case of large and extra large Products contact our Customer Services Team to arrange a collection (using the details in Section 3.1) (and for details of what we deem to be a large and extra large Product, please see our  FAQs); or

9.2.3. in the case of Products supplied in more than one box, contact our Customer Services Team (using the details in Section 3.1).

9.2.4. You should allow two weeks for Products to be collected from your home or returned to us by an arranged carrier collection.

9.3.  Packaging returns.  If still suitable for transportation, Products should be returned in all the packaging in which they were originally provided. If the original packaging has been damaged or is otherwise no longer suitable for transportation then you will need to repackage the Products in an appropriate box for returning them.

9.4.  Return locations.  For your nearest:

9.4.1. ALDI store, please use our  store finder;

9.5.  Return / Collection of rejected Products.  If you reject Products we may require you to return them to us in accordance with Sections 9.1 and 9.2 above.

9.6.  How we will refund you.  Please note:

9.6.1. we will refund you by the method you used to make payment (the exception to this is the return of Products to stores where, due to technical limitations, we may ask that we refund you in cash regardless of the method you used to make payment);

9.6.2. we may make deductions from the refund, as described in Section 9.7 below;

9.6.3. we may defer any refunds until such point as we have received:

  • the returned or rejected Product back from you; or
  • evidence that you have sent the Product back to us;

9.6.4. refunds will be processed at the store you return the Product(s) to.

9.7.  Deductions from refunds.

9.7.1. If the Products that are returned have been tampered with or a successful return has been prevented in some way by you, our Customer Services Team will contact you to discuss your options.

9.7.2. In particular, if you are exercising your right to change your mind we may reduce your refund   to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.  

9.8.  How we will provide replacement Products.

9.8.1. Where you are unhappy with the quality of a non-grocery Product you have received, you should contact our Customer Services Team (using the details in Section 3.1). For grocery Products a staff member at the store will liaise with you.

9.8.2. Where the Customer Services Team agree to provide you with a replacement Product (a “Substitute”), you must either:

  • return the original Product within 30 days’ receipt of your Substitute; or
  • where we have requested that you do so, make the original Product available for collection within 30 days’ receipt of your Substitute;  

9.8.3. Where the original Product is not returned to us (or made available for collection where we have requested) within 30 days’ receipt of a Substitute, you may be charged the full sale price for the Substitute. We will contact you around the expiry of the returns period to let you know if we are intending to charge you in this way; and  

9.8.4. Just before it   is available for collection we will notify you by email that your Substitute is ready, and confirm the store where it can be collected from. the. The Substitute will be available for collection from the store we agreed with you.

10. Our Rights To Cancel Your Order

10.1.  An accepted order constitutes a binding contract between you and us.  We may cancel your order if you breach any of these Terms of Sale. We may cancel your order at any time in accordance with these Terms of Sale, including by notice in writing to you if you do not, within a reasonable time, collect your order from us.

10.2.  We may withdraw or recall Products.        

10.2.1. We may write to you to let you know that we are going to withdraw or recall a Product because we need to, for example, investigate potential fraud or a possible health and safety issue.

10.2.2. While it is rare for us to need to do so, we take product safety and the security of our customers very seriously and as such need this right to withdraw or recall Products to investigate any such concerns which come to our attention.

10.2.3. We will give you as much notice as possible of such a withdrawal or recall. We will refund any sums you have paid in advance for Products, which will not be provided.

10.3.  Key rights we reserve.  In addition to any other rights of cancellation that we may have, we may:

10.3.1. reject and/or cancel an order, or suspend supply of Products, in the following circumstances:

  • to deal with technical problems or make minor technical changes;
  • to update Products to reflect changes in relevant laws and regulatory requirements;
  • where you are found to be (or we suspect you of) ordering Products to resell for commercial gain;
  • to make changes to as requested by you or notified by us to you;
  • if we notice an unusual pattern of ordering or returns activity; or
  • if we deem orders to be excessive;

10.3.2. block IP addresses or other identifiers and / or deactivate your account (and any associated accounts) at any time at our discretion, if:

10.3.2.1. you are found to be (or we suspect you of) reselling Products for commercial gain; or

10.3.2.2. attempts are made to access our Site from outside the UK.

11. Price and Payment

11.1.  Where to find the price for each Product.  The price of each Product you add to your order (which includes VAT where applicable) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the prices shown to you are correct. However, please see Section 11.2 below for what happens if we discover an error in the price of any Product you order. We will charge you a service fee for each order you place, which is highlighted when you book your order and confirmed here  Click & Collect FAQs (aldi.co.uk).  

11.2.  What happens if we get the price wrong.  It is always possible that, despite our best efforts, we may indicate an incorrect price on our Site.

We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount.

If you notice that the Product's price at the time of placing a Pre-Order is higher than the price at the time of collection, please don’t hesitate to contact us and we will refund you the difference.

11.3.  When and how you must pay.

11.3.1. We accept payment with Visa Debit and MasterCard

11.3.2. We do not accept payment by cash, cheque, Paypal or BACS.

11.3.3. We will take payment when you click the ‘Pay Securely’ option during the order process. Your payment details will then be sent securely and directly to our Payment Service Provider. If your card is enrolled in the Authenticated Payments Program (3D Secure), you’ll be forwarded to your card issuer’s website for authentication. After you’ve successfully identified yourself, you’ll be sent back to our website to complete your order.

Although your card will be pre-authorised when you place the order, payment is only taken when you accept your order at collection of the Products.

11.3.4. Problems or delays in payment may result in delays in the processing of your order.

11.3.5. We may check the validity of your method of payment, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse or cancel orders depending on the result of these checks.

11.4.  Online vouchers and promotional codes.

11.4.1. If you have an online voucher or promotional code to use in conjunction with your purchase you will be given the opportunity to enter it on the order pages when you place your order.

11.4.2. Online vouchers and promotional codes:

  • remain the property of ALDI, and unless otherwise stated on the online voucher / promotional code;
  • may only be used once per customer;
  • cannot be used in ALDI stores;
  • cannot be returned, refunded, exchanged for cash, used to obtain cash back, or used to purchase gift cards;  
  • once received by the original recipient, may not be resold, copied, reproduced, published, shared on social media or otherwise distributed in any form;
  • will not give rise to any liability for ALDI if they are lost, stolen or damaged;
  • may have their value reduced if they exceed the value of the order against which they are redeemed (so we are not required to issue a further online voucher / promotional code for any difference between the stated value of the online voucher / promotional code and the value of any Products purchased with them);
  • may be limited to particular Products, which are subject to availability. Stocks may be limited. We may propose a substitute Product or decline such online voucher / promotional codes if the relevant Product is not available;
  • may be limited to a maximum number of uses (whether in respect of the individual online voucher / promotional code or in respect of the overall promotion to which they relate). We may decline such online vouchers / promotional codes once any such limit is reached;
  • may be subject to additional terms and conditions provided with the online voucher or promotional code itself (such as limitations on when it may be used or minimum order values); and
  • may be withdrawn by ALDI, without liability, in the event that we suspect they are being used fraudulently, illegally, or otherwise in breach of these terms.

11.5.  We may pass on changes in the rate of VAT.  If the rate of VAT changes between your order date and the date we supply the Product, we reserve the right to adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

12. Our Responsibility For Loss Or Damage Suffered By You

12.1.  We are responsible to you for foreseeable loss and damage caused by us.  Subject to Sections 12.2 to 12.4 below, if we fail to comply with these Terms of Sale, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking a contract between you and us or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2.  We are not liable for spillages.  Wine can be difficult to get out of clothes and furniture. We encourage you to be careful when opening our Products (particularly champagne!). We will not be liable for staining, spillages, breakages or similar damage caused by any Products which you order.

12.3.  We are not liable for business losses.  We only supply your order for domestic and private use. If you use your order for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4.  We are not liable for bank charges.  We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of:  

12.4.1. our processing of your method of payment in accordance with your order; or

12.4.2. us being located in the UK.

13. How We May Use Your Personal Information

13.1.  Key information regarding how we will use your personal information.  We will use the personal information you provide to us:

13.1.1. to supply your order to you;

13.1.2. to process your payment for your order; and

13.1.3. if you agreed to this during the order process, to inform you about similar Products that we provide, but you may stop receiving these at any time by contacting us.

13.2.  Privacy Notice. Full details on how we use your personal information can be found in our  Privacy Notice.  You consent to such processing by using our Site and placing orders for Products.

14. Who Else Can I Talk To?

14.1  Dispute Resolution. If we have not been able to resolve any problems you have with us or our Products, you can get in touch with Retail ADR (www.retailadr.org.uk).

14.2  Citizens Advice.  Further information may be available from Citizens Advice service. Please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06 for further details.

15. Other Important Terms

15.1.  We may transfer this agreement to someone else.  We may transfer our rights and obligations under these Terms of Sale to another organisation. We, in particular, may engage third-party carriers to collect extra large Products that are being returned in accordance with Section 9.2.2. Such transfers will not affect your rights under these Terms of Sale.

15.2.  You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).  You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree to this in writing. However, you may transfer the extended rights under Section 8.2.3 (Extended rights offered by ALDI) to a person who has acquired the Product. We may require the person to whom such rights are transferred to provide reasonable evidence that they are now the owner of the relevant Product.

15.3.  Nobody else has any rights under this contract.  These Terms of Sale are not intended to benefit, or be enforceable by, any third party (except as explained in Section 16.2 above). Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms of Sale.

15.4.  The laws which apply to this contract and where you may bring legal proceedings.  These Terms of Sale are governed by English law and you can bring legal proceedings in respect of your order in the English courts. If you live in Scotland you can bring legal proceedings in respect of your order in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of your order in either the Northern Irish or the English courts.

If you placed your order prior to the 14th November 2016, please use these Terms of Sale.

If you placed your order between 14th November 2016 and 22nd March 2017, please use these Terms of Sale.

If you placed your order between the 22nd March 2017 and the 29th March 2017, please use these Terms of Sale.

If you placed your order between the 29th March 2017 and the 2nd October 2017, please use these Terms of Sale.

If you placed your order between the 2nd October 2017 and the 20th October 2017, please use these Terms of Sale.

If you placed your order between the 21st October 2017 and the 30th April 2018, please use these Terms of Sale.

If you placed your order between the 1st May 2018 and the 8th December 2022, please use these Terms of Sale.  

If you placed your order between the 9th December 2022 and 25th April 2023, please use these Terms of Sale.

If you placed your order between the 26th April 2023 and 23rd July 2024, please use these Terms of Sale.

If you placed your order between 24th July 2023 and 19th March 2024 please use these Terms of Sale.

Terms and Conditions of Use For Aldi Physical Gift Cards (UK) - Website Terms

1. Introduction

1.1. We are ALDI Stores Limited (Company No: 2321869) (ALDI). Our registered office is at Holly Lane, Atherstone, Warwickshire, CV9 2SQ.

1.2. These terms set out the basis on which you may use ALDI Gift Cards. They do not affect your legal rights.

1.3. Use of an ALDI Gift Card constitutes your acceptance of these terms.

2. Using your Aldi Gift Card

2.1. ALDI Gift Cards:

  • should be treated as you would treat cash;
  • can be used in any ALDI store in the United Kingdom;
  • can be combined with other ALDI Gift Cards;
  • can be given freely to any other person (who ALDI will then consider the proper bearer of that ALDI Gift Card);
  • are only valid for five years (or one year in the case of Mamia gift cards) from the date they are purchased (any amount left on an ALDI Gift Card after this date shall be forfeited without notice to you);
  • have no value until a balance is loaded to them by ALDI (ALDI may load such balances at its discretion and set minimum and maximum amounts for such balances);
  • purchased in the UK cannot be used in ALDI’s stores in the Republic of Ireland; and (h) purchased in the Republic of Ireland cannot be used in ALDI’s stores in the UK.

2.2. If the value of a purchase you make with an ALDI Gift Card is:

  • greater than the balance of the ALDI Gift Card being used, you will need to pay the difference by alternative means; or
  • less than the balance of the ALDI Gift Card being used, the remaining balance will remain on the ALDI Gift Card.

2.3. You can check the initial and subsequent balances for ALDI Gift Cards at checkouts in-store.

2.4. If any item purchased with an ALDI Gift Card is subsequently refunded or exchanged for an item of a lower value, ALDI may add any money owed to you to the remaining balance on an ALDI Gift Card and/or provide you with paper gift vouchers of an equivalent value.

3. Restrictions on the use of your Aldi Gift Card

3.1. ALDI Gift Cards:

  • cannot be exchanged for cash, change, vouchers or alternative gift cards;
  • cannot be returned or refunded, except in accordance with your legal rights (for example in the event they are faulty because they were not made to a satisfactory quality); and
  • are not a cheque guarantee, credit or charge card.

3.2. ALDI Gift Cards cannot be used for the purchase of:

  • ALDI or third party gift cards;
  • lottery tickets, scratchcards or related material; or
  • anything through ALDI’s website(s).

3.3. ALDI reserves the right to refuse to accept an ALDI Gift Card which ALDI believes has been duplicated or which ALDI otherwise suspects to be connected with fraudulent or malicious activity.

4. Legal

4.1. ALDI will not:

  • be liable for lost or stolen ALDI Gift Cards (or any amounts held on such cards);
  • keep money deposited on ALDI Gift Cards separate from its own funds; or
  • pay interest on ALDI Gift Card balances.

4.2. ALDI Gift Card balances are not covered by the Financial Services Compensation Scheme or the Financial Ombudsman Service. Such sums may be lost in the unlikely event that ALDI becomes insolvent.

4.3. Subject to your legal rights as a consumer, ALDI reserves the right to:

  • amend these terms and conditions at any time; and
  • take such actions in respect of the use and sale of ALDI Gift Cards that it, in its discretion, deems necessary to protect its commercial interests (including the cancellation or suspension of ALDI Gift Cards).

4.4. ALDI Gift Cards and these terms are governed by English Law and the non-exclusive jurisdiction of the English Courts is applicable to any dispute in relation to these terms and/or the ALDI Gift Cards.

Terms and Conditions of Use For Aldi Digital Gift Cards

Version 1:  20 March 2024

1. Introduction

1.1. The ALDI company you deal with depends on the denomination of your ALDI Digital Gift Card:

  • if it is pound sterling (£), we are ALDI Stores Limited (registered in England and Wales with Company No: 2321869). Our registered office is at Holly Lane, Atherstone, Warwickshire, CV9 2SQ; and
  • if it is euro (€), we are ALDI Stores (Ireland) Limited (Company No: 294035). Our registered office is at 67-68 Fitzwilliam Square Dublin 2.

1.2. These terms set out the basis on which you may use ALDI Digital Gift Cards. They do not affect your legal rights.

1.3. Use of an ALDI Digital Gift Card constitutes your acceptance of these terms.

2. Using your Aldi Digital Gift Card    

2.1. You should print a copy of your Digital Gift Card and present it to the cashier at the checkout of a store that accepts them (not all regions accept ALDI Digital Gift Cards).

2.2. ALDI Digital Gift Cards:

  • are provided in such denominations as are communicated at the time of purchase;
  • should be treated as you would treat cash (each Digital Gift Card contains a unique 28 digit barcode and 4 digit pin, and the total value of each card can only be redeemed once);
  • can be combined with other ALDI Gift Cards;
  •   can be given freely to any other person (who ALDI will then consider the proper bearer of that ALDI Digital Gift Card);
  • are only valid for five years from the date they are purchased (any amount left on an ALDI Digital Gift Card after this date shall be forfeited without notice to you);
  • in pound sterling denominations (£) can only be used in ALDI’s stores in the UK; and  
  • in euro (€) denominations can only be used in ALDI’s stores in the Republic of Ireland.

2.3. If the value of a purchase you make with an ALDI Digital Gift Card is:

  • greater than the balance of the ALDI Digital Gift Card being used, you will need to pay the difference by alternative means; or
  • less than the balance of the ALDI Digital Gift Card being used, the remaining balance will remain on the ALDI Digital Gift Card.

2.4. You can check the balance of ALDI Digital Gift Cards at checkouts in-store.

2.5. If any item purchased with an ALDI Digital Gift Card is subsequently refunded or exchanged for an item of a lower value, ALDI will refund any money owed to you.

3. Restrictions on the use of your Aldi Digital Gift Card

3.1. ALDI Digital Gift Cards:

  • cannot be exchanged for cash, change, vouchers or alternative gift cards;
  • cannot be returned or refunded, except in accordance with your legal rights; and
  • are not a cheque guarantee, credit or charge cards.

3.2. ALDI Digital Gift Cards cannot be used for the purchase of:

  • ALDI or third party gift cards;
  • lottery tickets, scratchcards or related material; or
  • anything through ALDI’s website(s).

3.3. ALDI reserves the right to refuse to accept an ALDI Digital Gift Card which ALDI believes has been duplicated or which ALDI otherwise suspects to be connected with criminal, fraudulent or malicious activity.

4. Legal

4.1. ALDI will not:

  • be liable for lost or stolen ALDI Digital Gift Cards (or any amounts held on such cards);
  • keep money deposited on ALDI Digital Gift Cards separate from its own funds; or
  • pay interest on ALDI Digital Gift Card balances.

4.2. ALDI Digital Gift Card balances are not covered by the UK’s Financial Services Compensation Scheme or Financial Ombudsman Service or any compensation scheme in the Republic of Ireland. Such sums may be lost in the unlikely event that ALDI becomes insolvent.

4.3. Subject to your legal rights as a consumer, ALDI reserves the right to:

  • amend these terms and conditions at any time; and
  • take such actions in respect of the use and sale of ALDI Digital Gift Cards that it, in its discretion, deems necessary to protect its commercial interests (including the cancellation or suspension of ALDI Digital Gift Cards).

4.4. The laws applicable to any dispute in relation to these terms and/or your ALDI Digital Gift Card depend on the denomination of your ALDI Digital Gift card:

  • if you have a pound sterling (£) ALDI Digital Gift Card, it is English Law and the non-exclusive jurisdiction of the English Courts; and
  • if you have a euro (€) ALDI Digital Gift Card, it is Irish Law and the non-exclusive jurisdiction of the Irish Courts.